Refunds Policy

Understanding our refund process and payment handling procedures.

Aff serves as an informational platform designed to help you discover the best hotels across Netherlands. We prioritize transparency in all our operations, including our approach to payments and refunds.

1. Overview

Aff is an information provider, not a booking platform.

Our platform focuses on providing accurate, category-driven information to help you find ideal accommodations in Netherlands's major cities. We do not process bookings, handle payments, or issue refunds directly.

2. No Payments Collection

As an informational platform, we do not:

  • Process hotel booking payments
  • Handle deposits or fees
  • Act as a financial intermediary

3. Hotel Booking Refunds

For hotel reservation refunds:

Contact your booking provider or hotel directly

All bookings made through links on our site are governed by the respective provider's refund policies.

4. Content Accuracy

If you believe our content contains inaccuracies that affected your travel decisions, please let us know:

Subject: Content Accuracy

5. Business & Advertising

For business partnerships or advertising concerns, contact us directly. These matters are handled individually under specific agreements.

6. Policy Updates

This policy may be updated to reflect changes in our operations or legal requirements. All updates will be posted here with a new effective date.

7. Contact Us

For questions about this policy:

Subject: Refunds Policy Inquiry